Politique d’expédition

Shipping Policy

Effective Date: August 1, 2026

At Kelsoria (www.kelsoria.com), we are committed to delivering your order safely and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

Please note that processing time is separate from shipping time.

2. Shipping Destinations

Kelsoria ships to most countries worldwide.

If we are unable to deliver to your location, you will be notified before your order is processed or as soon as reasonably possible.

3. Shipping Methods & Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping method selected during checkout.

Shipping Method	Estimated Delivery Time
Standard Shipping	5–10 business days
Express Shipping	2–5 business days

Delivery estimates begin after your order has been shipped, not when it is placed.

Please note that these delivery times are estimates only and are not guaranteed.

4. Shipping Costs

Shipping costs are calculated during checkout based on:

Delivery destination
Shipping method selected
Order weight and dimensions
Current carrier rates

Any available free shipping promotions will be clearly displayed during checkout.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information (where available).

You may also view your order status by logging into your Kelsoria customer account.

Please allow up to 48 hours for tracking information to become available after shipment.

6. Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, and other government fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Kelsoria is not responsible for delays caused by customs clearance procedures.

7. Delivery Delays

While we strive to deliver all orders within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Customs inspections
Severe weather
Public holidays
High shipping volumes
Carrier disruptions
Natural disasters
Other unforeseen events

Kelsoria is not liable for delivery delays caused by shipping carriers or circumstances outside our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect or incomplete shipping address is provided, delivery may be delayed or unsuccessful.

If an order is returned to us due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be reshipped.

9. Lost, Missing, or Damaged Packages

If your package is lost, damaged, or appears to be missing during transit, please contact us as soon as possible at:

Email: contact@kelsoria.com

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Exchanges Policy.

10. Partial Shipments

In some cases, items from the same order may be shipped separately to ensure faster delivery or due to product availability.

You will receive separate shipment notifications and tracking information for each package.

11. Order Verification

For security purposes, some orders may require additional verification before shipment.

This helps us protect our customers against fraudulent transactions.

If additional verification is required, processing times may be extended.

12. Contact Us

If you have any questions regarding shipping, delivery, or tracking your order, please contact us:

Kelsoria

Website: www.kelsoria.com