Politique de confidentialité

Privacy Policy

Effective Date: August 1, 2026

At Kelsoria (www.kelsoria.com) ("Kelsoria," "we," "our," or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, purchase our products, create an account, or communicate with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

This may include:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Account login credentials (if applicable)

Order and Payment Information

When you place an order, we collect information necessary to process your purchase, including:

  • Order details

  • Billing information

  • Shipping information

  • Payment method

For your security, Kelsoria does not store your complete credit or debit card information. Payment transactions are securely processed by trusted third-party payment providers using industry-standard encryption.

Device and Usage Information

When you visit our website, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Products viewed

  • Time spent on pages

  • Referral source

  • Website interactions

This information helps us improve our website and provide a better shopping experience.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep you logged into your account.

  • Remember your shopping cart.

  • Improve website performance.

  • Analyze website traffic.

  • Personalize your browsing experience.

  • Measure the effectiveness of marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Deliver products and services.

  • Process payments securely.

  • Communicate order confirmations and shipping updates.

  • Respond to customer service inquiries.

  • Manage your customer account.

  • Improve our website, products, and services.

  • Detect, investigate, and prevent fraud or unauthorized activity.

  • Comply with legal obligations.

  • Send promotional emails, newsletters, and special offers where you have provided your consent or where permitted by applicable law.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.

3. Legal Basis for Processing (Where Applicable)

Depending on your location, we process your personal information based on one or more of the following legal grounds:

  • Your consent.

  • Performance of a contract (such as fulfilling your order).

  • Compliance with legal obligations.

  • Our legitimate business interests, provided these interests do not override your privacy rights.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties, including:

  • Payment service providers.

  • Shipping and logistics companies.

  • Website hosting providers.

  • Cloud storage providers.

  • Analytics providers.

  • Customer support platforms.

  • Marketing service providers (where permitted by law).

These service providers are authorized to use your information only as necessary to perform services on our behalf.

We may also disclose information if required by law, court order, or government authority, or when necessary to protect our legal rights or prevent fraud.

5. International Data Transfers

Because our business and service providers may operate in different countries, your personal information may be transferred to and processed outside your country of residence.

Whenever such transfers occur, we take appropriate safeguards to ensure your personal information remains protected in accordance with applicable data protection laws.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill your orders.

  • Provide customer support.

  • Maintain business records.

  • Comply with tax, accounting, and legal obligations.

  • Resolve disputes.

  • Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical, administrative, and organizational security measures designed to protect your personal information against:

  • Unauthorized access

  • Loss

  • Theft

  • Alteration

  • Misuse

  • Disclosure

Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Access your personal information.

  • Correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Request a copy of your personal information in a portable format.

  • Opt out of marketing communications.

  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide valid consent for data processing.

We do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will promptly delete it.

10. Third-Party Services and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological developments.

Any updates will be published on this page with the revised Effective Date.

Your continued use of our website after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Kelsoria

Website: www.kelsoria.com

Email: contact@kelsoria.com

We will make reasonable efforts to respond to your request as promptly as possible and in accordance with applicable privacy laws.